Privacy policy

What information we collect

• Your name, mobile number, address and email (email is optional) for orders and delivery. • If you open an account, your name, phone, email and password. We do not store your password as plain text; it is stored securely in encrypted form. • If you choose, the "My location" button at checkout shares your address location. It is taken only with your permission and given to the courier only so they can find your address. • Your order history, products, prices and payment status. • If you pay by mobile banking (bKash, Nagad, Rocket), the TrxID and the sender number you enter. • General usage information to understand how the site performs, such as which pages were viewed. If we use Google Analytics or Facebook Pixel, this may be collected through those services.

How we use your information

We use your information only to process orders, deliver products, issue invoices, update you about your order (by phone or email), handle returns and refunds, give customer support, prevent fraud and fake orders, and improve the site. If you agree, we may send offers or news about new products, and you can stop this at any time.

Who we share it with

We do not sell your information. We share only what is needed with: • Courier services: your name, phone and address for delivery. • Payment services: the payment gateway, when you pay online. • Email, messaging or chat services we use. • The law or public authorities, when they lawfully ask for it.

Payment security

Online payments happen on the payment gateway's secure page. We do not see or store your card details or mobile banking PIN. Our site is protected with HTTPS.

Cookies

We use cookies and browser storage to keep the site working, remember your cart, login and language. Third-party cookies (for example Google or Facebook) may be present for analytics or ads. You can turn cookies off in your browser settings, but parts like login or the cart may not work properly.

How long we keep it

Order and accounting records are kept for as long as legal and accounting needs require. Other information is kept while your account exists or while it is needed for the purpose.

Your rights

You can view and update your information in your profile. If you want your information deleted or your account closed, tell us. We will delete everything except the order records we must keep for legal or accounting reasons. If you ask us to stop promotional emails or messages, we will stop.

Children

Our site is for adults. People under 18 should order with a parent or guardian.

Changes to this policy

We may change this policy when needed. Big changes will be announced on the site.

Contact

For privacy questions or requests, contact us on phone, WhatsApp or Messenger.

This page may be updated from time to time.