Returns & refunds

On delivery

Please check the product when it arrives. If it is wrong, damaged or incomplete, tell us as soon as possible.

When your order arrives

Please check the product in front of the delivery man. If it is wrong, damaged or incomplete, tell the delivery man right away and contact us. If you find a problem after accepting the product, the rules below apply.

When you can return or exchange

You must tell us within 3 days of delivery. You can get a return, exchange or refund if: • the wrong product was sent • the product arrived damaged or defective • items or quantity are missing from your order

When you contact us, give your order number and, if possible, a photo or video of the product. A video of opening the package makes checking faster.

Who pays the return cost

• If the return is our mistake (wrong, damaged or defective product), we pay the return shipping. • If the return is the customer's own reason (did not like it, size or colour did not suit, changed mind, ordered the wrong item), the customer pays the delivery charge and the return courier charge. • If you refuse the product in front of the delivery man without any fault in the product, you pay the delivery cost both ways. If you paid online in advance, this cost is deducted and the rest is refunded. If this happens repeatedly, we may ask for the delivery charge in advance on later orders.

What we cannot take back

• Used, washed or altered products • Products without the original package, tags or accessories • Products damaged through the customer's carelessness • Hygiene-related products that cannot be returned once opened • Products reported more than 3 days after delivery

How to return

1. Within 3 days of delivery, contact us with your order number. 2. We check the case and tell you whether the return is accepted. 3. Once approved, send the product back through the courier or method we tell you. 4. After the product reaches us and is checked, we exchange it or refund you.

Refunds

• For cash on delivery, you pay nothing before delivery, so there is nothing to refund in advance. • If you paid online or by bKash, Nagad or Rocket, the refund goes to the same method, usually within 7 working days after the return is accepted. Delivery and return charges are deducted where they apply. • If you cancel before the order is handed to the courier, no delivery charge applies.

Cancelling an order

You can cancel an order before it is handed to the courier. After that, please contact us.

Contact

For returns or refunds, contact us with your order number on phone, WhatsApp or Messenger.